Home Job in Nigeria Agent – Guest Relations at Marriott International

Agent – Guest Relations at Marriott International

30
0
Loading...

 Agent – Guest Relations

Job Number: 21081898
Location: Ikeja, Lagos, Nigeria
Job Category: Rooms & Guest Services Operations
Brand: Marriott Hotels Resorts
Schedule: Full-Time
Position Type: Non-Management

Position Summary

  • Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.
  • Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
  • Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards.
  • Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
  • Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Application Deadline
Not Specified.


Method of Application

Interested and qualified candidates should:
Click here to apply online

The post Agent – Guest Relations at Marriott International appeared first on Hotjobsng.

Loading...
For the hottest celebrities updates, mixtapes, videos, music, beats and news of 2019, updated daily

LEAVE A REPLY

Please enter your comment!
Please enter your name here