Position Title: Customer Service Representative.
Job Station: Oyo State.
Customer Service Representative job opportunity is available at a Multi Dimensional Company for individuals who possess relevant qualifications.
DUTIES AND RESPONSIBILITIES:-
- Manage large amounts of incoming phone calls.
- Generate sales leads.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service teamsales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
DESIRED EXPERIENCE & QUALIFICATION:-
- Candidates should possess a Bachelor’s Degree / OND / NCE qualification.
- Proven customer support experience or experience as a Client Service Representative.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
N30,000 – N40,000 monthly
30th July, 2021.
Interested and qualified candidates should send their CV to: isonrecruitment.Ibadan@isonxperiences.com using the Job Title as the subject of the mail.