Job in Nigeria

IT Help Desk Officer Job at Courierplus Services Limited

CourierPlus is a leading logistics and distribution services company established in 2009. We offer a wide array of express courier and logistic support solutions to our various customers.

We are recruiting to fill the position of:

Job Position: IT Help Desk Officer

Job Location: Lagos

Job Description

  • Provide first line technical support to IT users across the company
  • Manages the helpdesk and keep track of incidences from tickets opening to closure providing status update from time to time
  • Ensure proper Logging and categorization of requests
  • Analyzing ticket logs so as to spot common trends and underlying problems and proffer lasting solutions
  • Support information technology, computer systems.
  • Plan, organize, direct, control and evaluate the operations the Helpdesk
  • Meet with managers to discuss system requirements, specifications, costs and timelines
  • Installing and configuring computer hardware, operating system and applications
  • Support systems implementations and/or upgrades to ensure smooth deployment of hardware and software
  • Monitoring and managing computer systems and networks
  • Troubleshooting system and network problems and diagnosing and resolving hardware/software faults.
  • Manage monthly change activities
  • Support the rollout of new applications
  • Vendor Management including documentation, payment, etc
  • Setting up new users’ accounts and profiles and dealing with password issues
  • Provide orientation to new users of existing technology
  • Creating/Updating self-help documents so customers/employees can try to fix problems themselves
  • Accessing and using the Shared drive/Server
  • Protecting Computers from viruses and security
  • Conduct defragment, virus screening, backup etc on regular basis
  • Establishing a good working relationship with other members of the team and company at large
  • Maintain current and accurate inventory of technology hardware, software and resources.
  • Provide recommendations about accessing information and support.
  • Maintain log and/or list of required repairs and maintenance.
  • Research current and potential resources and services
  • Any other duties assigned

How to Apply
Interested and qualified candidates should send their CV to: using the “Job Title” as the subject of the email.

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