Job in Nigeria

Ticketing and Reservation Officer


TICKETING AND RESERVATIONS OFFICER

JOB SUMMARY   

A contemporary travel agency is seeking to engage Ticketing / Reservation officers to join its growing team of result oriented individuals

JOB OBJECTIVE   

Assist customers with the planning, booking and ticketing aspect of  their  travels

 

SPECIFIC ROLES AND RESPONSIBILITIES


  • Make reservations/bookings for customers  and advise fare rules
  • Assist customers in planning their itineraries
  • Attend to customer enquiry
  • Follow up on enquiries and convert to sales
  • Provide travels and tour advice to customers e.g visa required, location suggestions etc
  • Assist customers in planning, choosing and arranging locations on a budget for their holidays
  • Offer advice and suggestions to customers on local tourist attractions and events at chosen locations
  • Promote agency services and products Calculate fares accurately
  • Check in customers with ticketed bookings and send reminders to customers as travel falls due
  • Other administrative functions as advised by management

 

JOB REQUIREMENTS

 Work Experience  Above 2 years working experience in the same or similar role or industry

Skills                         

  • Basic Microsoft Office knowledge
  • Data entry experience         
  • Good communication skill
  • Good customer relations skill
  • Fluency in English language any other Nigerian language is an added advantage

 

Knowledge            

  • Adept in the use of Galileo, Saber and Amadeus platforms
  • Proficient in the use of office equipment such as scanners, copiers etc

 Competencies/Abilities 

  • Attention to details
  • Multi-tasking abilities
  • Ability to work in team
  • Ability to work under pressure

Education                           

  • A Minimum of Higher School Certificate.
  • Certification in travel related applications is an added advantage


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